Q: While navigating to Catalog -> Custom Options -> Copy Custom Options to products, a blank screen shows up in the admin panel. I have logged out and logged back in again in the system & deleted the cache without any success. How to resolve it ?


A: Please follow the below steps:

1. Check whether design files are copied properly on app/design/adminhtml/default/default/template/copyoptions

2. Please share access of your store with the support team by raising a ticket, they will check and resolve the issue.



Q: After installing "Copy/Delete Custom Options on Multiple Products" extension on Magento version 1.8.1, a blank page is showing up. Please resolve this issue.


A: For the blank page issue, try the following steps: 

  1. Clear the cache
  2. Logout from the system 
  3. Log-back in again

If the above steps don't resolve this issue, it is likely that the issue is due to some other extension. In order to trace the problem, enable the logs (located at var/logs on the root of the server) from the admin panel and check the same or alternatively share the access of the store with us by raising a ticket, we will check and resolve the issue.